Letting a stranger into your home to fix a tap or wire a switchboard is a small act of trust that most people do without thinking. Here is a 5-minute routine you can run every time, that catches 95% of problems before they start.
Before you book
- Look for a verification badge on the profile (phone, ID, or address verified).
- Read the 3 most recent reviews. Filter out 5-star one-liners and 1-star revenge reviews — look for 3-4 star reviews with specific feedback.
- Check experience years. Under 2 years is fine for simple jobs but not for anything concealed (behind walls, panel work).
- Match the skill to the job. A "plumber" who lists 15 unrelated skills is usually a generalist, not an expert.
When the worker arrives
- Ask to see an ID (Aadhaar, driving licence). Check the name matches the profile.
- Confirm the scope before any work starts. Repeat what was agreed on the phone.
- Look at the tools. A worker with no tools except a screwdriver isn't who they claim to be.
- Keep one family member visible for the duration. Not paranoia — standard practice.
Emergency numbers (India)
- Police: 100
- Women's Helpline: 1091
- National Emergency: 112
- Cyber-crime / fraud: 1930
If something goes wrong
On Solve24, every worker profile has a "Report" option. We investigate within 48 hours and remove flagged workers. If the incident is serious (theft, assault), file a police complaint first — a platform report alone is not a substitute for a FIR.